Shopping at Reptile Realm is quick, easy and straight forward. Lisa is only too happy to have a chat over the phone for any queries.
Highly recommend this company.

Reptile Realm is easy to deal with and shopping is a breeze. Communication is always good and the products are high quality. My orders are always well packed and arrive safely without issue. Thanks so much!

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disappointing experience and fake friendliness that doesn't actually translate to real customer service

I had a shipment of bugs with most dead .
I was very happy with the response I got from Lisa .
I will be purchasing more from reptile realm.
Thankyou Lisa.

Im not happy with my last purchase of woodies $70.
Worth alot were dead .I cannot seem to contact reptile realm

just cant fault this service highly recommend, reptile realm have delivered my order super quick every time. great quality and very active insects on arrival thank you all

They sell Amazing products as well as the cards in the boxes are an amazing touch very glad with my purchase

All of my crickets and woodies arrived alive and healthy, perfect for my bearded dragons and my gecko! I will definitely be ordering from here again, %100 recommend!

There was only one problem and that was in the delivery. I was checking the email from reptile realm that had the tracking number on the third morning and low and behold it was waiting at the local post office from the previous morning. This means it was delivered within 24 hours door to door, now that was pretty quick. But my thoughts tell me why I wasn't informed earlier from Auspost, usually they let me know via email to track the parcel. But not in this case.

Thanks once again for super fast service and express delivery all crickets and mealworms are in perfect condition keep up the great work guys ❤️

Absolutely stoked with my Oder already got more in my cart to buy on pay day

I can confidently say the communication skills I’ve received is the best I’ve seen, after having an issue it was fixed within the next day with no issues and the products are excellent, my baby beardies love their insects. Definitely will be coming back in the future!

Arrived fast and in good condition. Only around 6 or 7ish doa

Arrived fast and alive! Excellent quality products, highly recommend
⭐️⭐️⭐️⭐️⭐️

We have only had a few deliveries at this stage,they have been delivered quickly and of good quality (mainly crickets) for this l give you a 5/5.
Well done everyone.

Most other insects especially crickets seem quite fragile and don't last long even with accidental neglect, other than the woodies

Hi we just love bulk fresh stuff they arrive on time and in excellent delivery

As usual the purchase online was smooth, fast and easy. Their Customer Service is second to none, and is the very benchmark by which all businesses should measure their own customer service. Ordered Wednesday morning the various bugs arrived next day interstate, in perfect condition. High quality products that are packaged very well, arrived healthy, and are very much appreciated by some very fussy eaters. A wonderful company to deal with.

Repeat customer, love how live food arrive in a healthy condition and in 3 to 4 days from the city to the bush. Thank you for your wonderful service.

I have recently started an aquarium and Lisa has been so helpful with the supply of fish and snails in the tank. They have supplied live food for our other pets,, which are delivered to my door,. Our pets. are very fussy eaters so you know the product is excellent quality.
Every product we have received is well
Packaged and very fresh.,and excellent quality. We can not recommend them highly enough .

The bugs we received were perfect and all healthy. The packaging was very good and thought out very well to transport the woodies. I am shocked and very happy with how many mealworms we received as well. We have some very happy reptiles and chickens!
Thank you reptilerealm 🫶

i have used reptile realm fortnighty now for the past 12 months for bulk orders. i've never had a issue with the safe arrival of the bugs and usually they are delivered the day after order has been placed. i once had an order missing an item and lisa rectified this immediately and was delivered within days. always happy witht the service provided.

Bugs arrived today pretty quick delivery all the bugs were healthy and happy great value bugs will be using this company in the future and would recommend them

This is a long time coming and i apologize for not writing a review sooner but thank you for the four years since covid for my bearded dragon your bugs service and speedy delivery are fantastic i rather buy and support you guys then a corporate pet shop and all i get are dead bugs half the time, I will continue supporting you into the future thank you very much

Another order arrived fast, no issues, have had numerous ordered all healthy insects. Good job guys.

Always recieve my bugs on time and when asked anything these people always go out of there way to help and bugs are always healthy

Couldn’t be happier, very handy service for people who live rural!

I have been buying bulk mealworms from Reptile Realm almost every fortnight for the past 2 years. I know that they will have the worms in stock and that if I order on a Saturday I will have my box of worms on my doorstep by lunchtime on the following Tuesday. The worms are always healthy and packed to minimise stress on the trip. Thats not bad for a fortnightly trip from Queensland to a small town in Central Western Victoria. Good stuff Lisa and the Team.

I have not been dissapointed with any of my orders.
All great quality and fast postage with a well packaged product 👌 My little dude is thriving 🙌